A Fundamental Service Review is exactly that; an opportunity to take a fundamental look at how a service or organisation is strategically positioned, resourced and operated.

 

It is characterised by the parallel focus on process/activity/cost, customer journeys and innovation.  Insight is used throughout the review to introduce really stretching thinking so that a service is genuinely exposed to fundamental challenges that lead to exceptional results and beneficial change for both the host organsiation and customers.

 

Success will be measured in terms of strategic positioning, efficiency, effectiveness and customer excellence.

 

The review is flexible and will accomodate any type of service or organisational unit.  The review approach is also highly engaging and innovative.  A series of workshops anchor the approach and these are designed to involve people across the service; winning commitment to the change opportunities as the review progresses.