Privacy Policy

At Ignite Academy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal information when you use our website or services. By using our website, you agree to the collection and use of your information in accordance with this policy.

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1. Information We Collect

We collect and process both personal and non-personal information when you interact with our website. This includes:

• Personal Information: Your name, email address, phone number, postal address, payment details (such as credit card information), login credentials (email and password), and any other information you provide when completing forms, making purchases, or contacting us.

• Non-Personal Information: This includes IP addresses, browser type, device information, session statistics, page response times, browsing history, and interactions with our website.

• Cookies and Tracking: We use cookies and similar tracking technologies to monitor activity on our website and store certain information, including session cookies, preferences cookies, and security cookies.

 

2. How We Collect Information

We collect personal information through several methods:

• Direct Input: Information you provide when filling out forms, completing transactions, creating accounts, or contacting us.

• Automatically: We collect technical information automatically via cookies and other tracking technologies (such as your IP address, browser type, and session data).

• Third Parties: We may receive information from third-party partners, such as payment processors or service providers, in relation to transactions and user interactions.

 

3. Why We Collect Personal Information

We collect both personal and non-personal information for the following reasons:

• To Provide Our Services: We need to process your information to deliver our products, manage transactions, and offer support.

• To Enhance User Experience: By analysing site performance, page interactions, and user preferences, we can improve our services and the functionality of our website.

• To Communicate with You: To send service-related updates, marketing communications, promotional offers, and important information with your consent.

• To Comply with Legal Obligations: We collect data to comply with applicable laws, regulations, and legal processes.

 

4. How We Use Your Information

The information we collect is used in the following ways:

• Service Delivery: To manage transactions, provide customer support, and oversee your account.

• Marketing and Communications: With your consent, we may send you promotional emails, newsletters, and updates about our services.

• Improvement and Analysis: To gather feedback, analyse user behaviour, and improve our website, services, and marketing strategies.

• Security: To ensure the security of our website and services, including fraud prevention and addressing security risks.

 

5. How We Store and Protect Your Information

We take the security of your personal information seriously and have implemented measures to safeguard your data, including:

• Secure Data Storage: Your data is stored on secure servers behind firewalls.

• Encryption: Payment transactions and sensitive information are encrypted using SSL (Secure Socket Layer) technology.

• Third-Party Services: Our website is hosted on secure platforms (such as Wix.com), and we use secure payment gateways that adhere to PCI-DSS standards for secure handling of payment details.

 

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We work with trusted third-party vendors to deliver our services, such as payment processors, email platforms, and hosting providers. These third parties are obligated to use your information solely for the provision of these services and to keep your information secure.

• Legal Compliance: We may disclose your information where required to do so by law, regulation, or legal request, such as in response to a court order.

• Business Transfers: If Ignite Academy is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

 

7. Your Rights

In accordance with data protection laws, you have certain rights regarding your personal information, including:

• Access: You may request access to the personal data we hold about you.

• Correction: You have the right to request that any inaccurate or incomplete information be corrected.

• Deletion: You may request the deletion of your personal data, subject to any applicable legal exceptions.

• Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

• Data Portability: You can request that your personal data be transferred to you or another service provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at Hello@IgniteGroup.com.

 

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When personal data is no longer needed, we will securely delete or anonymise it.

 

9. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how you use our site and enable us to provide a more personalised service. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will indicate the date of the last revision. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

• Email: Hello@IgniteGroup.com

• Address:
  IGNITE Group
  9 Slough Business Centre
  Bristol Way
  Slough
  Berkshire, SL1 3TD
  United Kingdom